Customer Service

Customer service that’s here-there-everywhere

Our job is to simplify your entire payments experience and that includes being here night and day when questions or problems arise. Online and telephone support are complemented by access to a rich customer experience designed to help you with a range of payments solutions for today and tomorrow, including self-service options to power you forward.


People’s United Merchant Services delivers payments know-how

People’s United Merchant Services associates have won multiple awards for customer service across the organization, including Stevie® awards and years of consecutive awards from card brands including Visa® and MasterCard®. Support for you and your business is never more than a click or a call away, every night and every day.

Merchant services:

A consultative and responsive approach to understanding your business and using payments to drive operational efficiency and review improvement.

Technical support:

Our first line support team is here to help you with technical processing issues 24/7/365. Online chats are also available for real-time consultation.

Chargeback analysis:

The chargeback team is here to help your team with support for facilitating dispute management and chargeback loss recovery.

Strategic business reviews:

Data-intensive periodic business reviews present detailed analysis of your transaction payment processing history and identify opportunities for efficiency gains and revenue growth.

Onboarding/implementation:

Implementation consultants guide you through certification, testing and service configuration to offer a smoother, faster onboarding process.